Your Privacy Matters to 55bat

1 Information We Collect

55bat collects personal data that is strictly necessary to operate a safe, fair, and legally compliant online gaming and sports betting platform for players based in Bangladesh and other permitted jurisdictions. We do not collect data beyond what is required for the purposes described in this Privacy Policy.

1.1 Registration Data

When you create a 55bat account, we collect the information you provide during the registration form, including your full name, date of birth, email address, phone number, and preferred currency (BDT). This data is required to establish and maintain your account identity and to enforce our 18+ age restriction.

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify that all players meet the minimum age requirement of 18 years, 55bat may request copies of government-issued identity documents including National Identity Cards (NID), passports, or driver's licences. We may also request proof of address such as a utility bill or a recent mobile banking statement from bKash, Nagad, or another accepted provider.

1.3 Financial Transaction Data

All deposit and withdrawal transactions processed through your 55bat account are recorded, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in BDT, transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and the associated mobile number or card details required to route the payment. We do not store full card numbers; card data is tokenised by the relevant payment processor.

1.4 Gaming and Betting Activity Data

55bat records a complete log of all gaming sessions, wagers, game outcomes, and sports betting activity associated with your account. This includes game names, stake amounts, bet selections, odds at time of placement, settlement results, and session durations. This data is used for account integrity, responsible gaming monitoring, and dispute resolution.

1.5 Technical and Device Data

When you access the 55bat platform, our systems automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, screen resolution, referring URL, and session timestamps. This data is used for fraud detection, platform security, and to optimise the platform experience for Bangladeshi users accessing via mobile networks.

1.6 Communications Data

If you contact the 55bat support team via email at [email protected], all correspondence — including the content of your messages, any attachments, and metadata such as send timestamps — is retained as part of our customer service records. This data helps our team resolve queries efficiently and maintain a consistent support history for your account.

2 How We Use Your Data

55bat uses the personal data collected from players for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was collected without first obtaining your explicit consent.

3 Legal Basis for Processing

55bat processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is essential to perform the contract between you and 55bat — including operating your account, processing wagers, and handling deposits and withdrawals in BDT.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: Processing carried out in 55bat's legitimate business interests — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed agreement — such as receiving marketing communications about promotions, bonuses, and seasonal offers. You may withdraw consent at any time by contacting [email protected].

4 Data Sharing & Disclosure

55bat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

4.1 Payment Service Providers

To process deposits and withdrawals, 55bat shares the minimum necessary financial data with our approved payment partners — including bKash, Nagad, Rocket, Upay, Visa network processors, and Mastercard network processors. These partners operate under their own privacy frameworks and are contractually restricted from using your data for any purpose beyond facilitating the specific transaction.

4.2 Game Providers

Third-party game providers integrated into the 55bat platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive a session token and anonymised player identifier to authenticate and log game sessions. These providers do not receive your full name, NID, or financial account details unless you interact directly with their own platforms outside of 55bat.

4.3 Regulatory and Law Enforcement Disclosure

55bat may disclose personal data to competent regulatory authorities or law enforcement agencies where required to do so by applicable law, court order, or binding regulatory direction. In such cases, 55bat will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where permitted to do so by law.

4.4 Fraud Prevention Services

55bat uses third-party fraud detection and identity verification services to screen account registrations, monitor transactions, and identify suspicious activity patterns. These service providers process data on 55bat's behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

5 Cookies & Tracking

The 55bat platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by your browser when you visit the platform. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in or access account features. Disabling analytics cookies will not affect your ability to play games or place wagers on 55bat.

6 Data Retention

55bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and accounting obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five years from the transaction date, in accordance with financial record-keeping obligations.
• Support Communications: Email correspondence with the 55bat support team is retained for three years from the date of the last message in each conversation thread.
• Marketing Consent Records: Records of your marketing preferences and consent decisions are retained for the duration of your account plus three years, to demonstrate compliance in the event of a complaint.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot be linked back to any individual player may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and its retention period has expired, 55bat securely deletes or irreversibly anonymises the data using industry-standard data destruction procedures.

7 Your Privacy Rights

As a 55bat player, you hold a number of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting [email protected]. We will respond to all valid rights requests within 30 days of receipt.

8 Data Security

55bat implements a robust set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are regularly reviewed and updated to reflect current best practices in online data security.

• SSL/TLS Encryption: All data transmitted between your device and the 55bat platform is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and payment records — is stored in encrypted databases with access restricted to authorised personnel only on a strict need-to-know basis.
• Access Controls: 55bat operates role-based access controls across all internal systems. Staff members can only access the categories of personal data required for their specific job function.
• Fraud Detection Systems: Automated monitoring tools scan for unusual login patterns, rapid deposit/withdrawal cycles, and other indicators of account compromise or fraudulent activity in real time.
• Regular Security Audits: The 55bat platform and its underlying infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Staff Training: All 55bat personnel who handle personal data receive regular training on data protection obligations, secure data handling procedures, and the procedures to follow in the event of a potential data breach.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 55bat will notify affected players promptly and take all necessary steps to contain and remediate the breach.

9 Contact & DPO

55bat is committed to handling all privacy-related queries and concerns with transparency and promptness. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data is being handled, please contact the 55bat Data Protection team using the details below.

• Email (primary contact): All privacy queries should be directed to [email protected] with the subject line "Privacy Query" or "Data Rights Request" for fastest routing to the appropriate team member.
• Response Time: 55bat aims to acknowledge all privacy-related communications within 48 hours and to resolve substantive requests within 30 calendar days of receipt, in line with applicable data protection standards.
• Languages: Privacy queries may be submitted in English or Bengali. Our support team provides responses in both languages around the clock, every day of the year.
• Policy Updates: This Privacy Policy was last reviewed and updated in January 2026. 55bat reserves the right to amend this policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered players via the email address associated with their account.

Continued use of the 55bat platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the revised policy, you should discontinue use of the platform and request account closure at [email protected]. By choosing 55bat as your online gaming and cricket betting platform in Bangladesh, you can be confident that your personal data is handled with the discretion, security, and respect it deserves.